Tim O’Rourke – Temple University CIO
Mr. O’Rourke’s presentation, for me, was a great example of the diversity of professions that find themselves working in Information Technology in enterprise. Many people who have a non-IT background can find themselves in a similar situation: I remember when I was a salesman for Sprint, bypassing a broken UPS for my store in order to restore connectivity for the store that was busy on a Sunday. It would stand to reason that in the minds of many managers, especially ones who worked pre-IT, that a person “who was good at computers” would be the one drafted into service in an IT role. I don’t mean to say that Mr. O’Rourke is unqualified, only to make a point of the business reality that managers of IT don’t have be a career IT professional.
Unfortunately, Mr. O’Rourke’s presentation caused me to question, especially in regards to Temple’s Tech Center, the long-term repercussions of such an endeavor.
First, I have very practical problems with using the Tech Center to complete tasks: as a laptop user, I’ve made the investment to have my own computer, and based on the trend of laptop purchases outpacing those of laptops (especially in the wake of “good-enough” computing in the form of netbooks), I’m not alone*.
I think that the popularity of the Tech Center can be overstated: First, its a large open space for students in a university with many commuters, and secondly, its one of only a handful of places where one can print something for class. The university’s growth made public places, especially for study, scarcer. Due to the nontechnical nature of many instructors, who are on average at least twice as old as the students they teach, much of the work flows from student computers, to paper, to instructors.
Laptop-toting students, who many be over-represented in the CIS department, face a much-maligned (by me) process of either saving my work on a flash drive or storing it in the cloud somewhere, and then having to trek to the tech center. Then, I find an open computer (depending on the time of day, this could be a process), log in (which takes a long time, granted, due to server-side lag), and then find the document in question (on my flash drive on in the cloud), open the appropriate application, and then send the job to the printer. Then, I’d trek over the printer, swipe my Temple ID, and then the toner would mark the paper when applicable and I’d be done.
When I attended Community College of Philadelphia, the system was much easier: desktops were always on, logged in, able to print to local printers (the ratio of printers to desktops was something like 1:10) for free, without limitation. When I attended both Temple University and CCP simultaneously, I was “robbing peter to pay paul” by printing assigned articles and homework at CCP for Temple, because of the ease of process. I could print 10 articles, get a Snapple, and sort the ants of the world out by pugnaciousness in the time it’d take me to get all the way into the Tech Center.
As for an alternative, a local wifi network (belonging to each printer at about a 1:10 ratio for seating), requiring a logon could collect the fee for printing (if Temple must be so mercenary) and the whole process could save time, and move us closer to a paperless academia, where professors use tablet PCs to write in red ink. Hopefully, laptop-friendly considerations** are being kept in mind for any future expansions or renovations of Temple’s current student-facing Information Technology structures.
* 2008 was before netbooks had critical mass, as well. http://arstechnica.com/apple/news/2008/01/2008-could-be-the-year-laptop-sales-eclipse-desktops-in-us.ars
** also, could I please have FTP over wifi? Some us do run websites, you know.



